State Farm® Insurance Agent Michael Coulbourne

"Super friendly staff! Always ready to help me with any questions I have!!"

"Supportive and knowledgeable staff who contribute to the community in so many ways!"

"When I was frustrated by yet another price increase on my home and car insurance, I got a quote from State Farm which was 1/3 less due to my driving history and no tickets or accidents. My home insurance was also about a third cheaper and I can't figure out why. I guess I was just being overcharged before. The people there couldn't be more friendly and accommodating, so I would highly recommend using them if you're unhappy with what insurance you have."

"This is probably the easiest and most friendly State Farm group of people I have ever dealt with. Really above and beyond."

"Really happy with Michael Coulbourne State farm office. Helpful, knowledgeable and nice."

"Love my insurance company! They are so very helpful at Michael Couldbourne's office, especially Kat! She was quick to help, stayed on top of it till we got what we needed, and kept in tutch with me the whole time with updates! I have had a positive experience with every employee at this office and I've been with them almost three years! Thanks guys, keep up the great work and wonderful customer service!!"

"Great service all the time!!"

"Kathryn was very helpful and pleasant."

"I called in with questions on my vehicle policies as well as possibly adding life insurance for a family member. Cecilia was so helpful and knowledgeable. Her ability to answer my questions and tell me of additional discounts available was wonderful. Her customer service skills are amazing and I will be calling to schedule a time with her to discuss future business. She is a great representative of your firm!"

"This is the best insurance company I have ever worked with since obtaining my drivers license in 2019 from the best drivers school in Eugene (ODTI). I would recommend State Farm for your insurance company for your first time drivers from ODTI."

"There is nothing more important than having a GREAT insurance company when it is needed and State Farm is both locally at this office and nationally. Over the course of a month regarding an accident with my car, Molly at this office and the probably 10 or so people I spoke with in their national claims office were EXCEPTIONAL in every facet of the process...courteous, answered questions, helpful, no run-around...I ALWAYS felt like I am a "valued client." Lots of people like to shop around for the best prices when it comes to car insurance. My father told me when I got my first car, "There is only one insurance you need to have and that is State Farm because if you need them, they will treat you properly." He was right and this experience confirms why I have only had State Farm for car insurance and have no plans of changing. Thank you!"

"For 2-1/2 years I have been building my dream boat, a 30’ “Great Alaskan” sport fishing boat with amenities to allow me to motor up the coast to Alaska. As I started to look into insurance - the boat is valued at nearly $200k - I was turned down without consideration by my own insurance company, BoatUS, Progressive, and every other insurance agency I called. Then another builder of this boat recommended I call this agency and talk to Molly. She was extremely helpful in “getting to yes.” We worked through the process together and I was able to get her the Marine Survey Report, trailer registration, and other information they needed. The fact that it was a homebuilt was no problem as long as I had a positive Marine Survey. She was able to get me a good policy and at a very fair price when other people wouldn’t even talk to me. Molly was super friendly and very customer focused. Other staff pitched in when she was busy or out. Calls and emails were returned promptly. So yes, 5 starts and a big thank you! I’m going boating now!"

"Always the best service. This is why you choose a local agent. Most of the team personally knows me and I am not just a monthly renewal. This now is well trained, very polite, and knowledgeable about the industry and the questions I need answered. I have six policies with Michael and its well worth the monthly price."

"We have been extremely pleased with the professionalism of the entire staff at Michael's office. They are centered on the customer and proactively connect to discuss options. We are very happy with the service and coverage we receive."

"I've had excellent service from this agency since day one. Great rates as well."

"I have been with the Coulbourne office of State Farm for over fifteen years. I have been impressed with their customer service on a consistent and regular basis. I appreciate how they check in with me annually to go over my coverage to make sure it is right (even lowering the charges when they can) and their service when I have had accidents. And their coverage was more competitive than the company I had been with formerly! As a practitioner who bills insurance, I have always been impressed with how State Farm takes care of their customers. They pay promptly and fully and their service is exemplary as well. They are by far the company I most prefer to work with when my clients have had an accident. State Farm has an integrity that shows up on both sides of the coin: this office is filled with warm and helpful folks. Their parent company follows through and makes sure people get taken care of under duress and does it competitively. I'm very happy to offer this review."

"We have been with Michael Coulbourne's office for many years and have always been pleased with the amazing staff he has and the support we get from them all. I would recommend them to anyone!"

"I called to get my new car on insurance but retain my older car on comprehension and the person I spoke with was wonderful even though it took so long on the phone she stayed with me and I even had to put her on hold for a while. It was excellent service and greatly appreciated."

"Nothing special. Just a typical clerical data entry (type info into a computer and hit send) ie: a call center location."

"Michael Coulbourne and his team are the best insurance office I’ve ever worked with. They’re very friendly and knowledgeable, and they truly care about their clients. I was rear-ended in an auto accident several years ago and the advice and support I received from Michael’s office at that time was invaluable."

"Love this agency! Been with them for years and years. Very helpful and friendly. If you are in need of a new insurance agency, I highly recommended checking them out! I honestly love everyone there. They are all great and easy to talk to."

"Michael's office has both my business, and personal lines of insurance. Fantastic service!"

"I have been a using this office and agent for years. Everyone is so friendly and knows me by name. They give me great rates and fill all of my insurance needs. I recommend them to everyone and would not ever go anywhere else!!"

"Molly helped us solve an insurance problem that had previously seemed unsolvable, and at a price we could afford. Old-fashioned customer service. Highly recommended!"

"Erica M at State Farm provided quotes to two of my clients. In one instance she was able to potentially save my client over $1,000 per year on her homeowner's coverage and the other would have been much better coverage for nearly the same price the client was paying on all of her policies. Erica really did the research to learn about both situations, asked good questions and was extremely pleasant and informed. I highly recommend this agency and especially Erica."