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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Dave Kensler

October 16, 2023

5  out of  5 rating by Dave Kensler
"There is nothing more important than having a GREAT insurance company when it is needed and State Farm is both locally at this office and nationally. Over the course of a month regarding an accident with my car, Molly at this office and the probably 10 or so people I spoke with in their national claims office were EXCEPTIONAL in every facet of the process...courteous, answered questions, helpful, no run-around...I ALWAYS felt like I am a "valued client." Lots of people like to shop around for the best prices when it comes to car insurance. My father told me when I got my first car, "There is only one insurance you need to have and that is State Farm because if you need them, they will treat you properly." He was right and this experience confirms why I have only had State Farm for car insurance and have no plans of changing. Thank you!"
Profile photo of Randy Henry

Randy Henry

August 7, 2023

5  out of  5 rating by Randy Henry
"For 2-1/2 years I have been building my dream boat, a 30’ “Great Alaskan” sport fishing boat with amenities to allow me to motor up the coast to Alaska. As I started to look into insurance - the boat is valued at nearly $200k - I was turned down without consideration by my own insurance company, BoatUS, Progressive, and every other insurance agency I called. Then another builder of this boat recommended I call this agency and talk to Molly. She was extremely helpful in “getting to yes.” We worked through the process together and I was able to get her the Marine Survey Report, trailer registration, and other information they needed. The fact that it was a homebuilt was no problem as long as I had a positive Marine Survey. She was able to get me a good policy and at a very fair price when other people wouldn’t even talk to me. Molly was super friendly and very customer focused. Other staff pitched in when she was busy or out. Calls and emails were returned promptly. So yes, 5 starts and a big thank you! I’m going boating now!"

Dan Ressegger

June 20, 2023

5  out of  5 rating by Dan Ressegger
"Always the best service. This is why you choose a local agent. Most of the team personally knows me and I am not just a monthly renewal. This now is well trained, very polite, and knowledgeable about the industry and the questions I need answered. I have six policies with Michael and its well worth the monthly price."

Jared Cordon

June 6, 2023

5  out of  5 rating by Jared Cordon
"We have been extremely pleased with the professionalism of the entire staff at Michael's office. They are centered on the customer and proactively connect to discuss options. We are very happy with the service and coverage we receive."

Elissa Reed

March 12, 2023

5  out of  5 rating by Elissa Reed
"I've had excellent service from this agency since day one. Great rates as well."

Meg Blanchet

January 18, 2023

5  out of  5 rating by Meg Blanchet
"I have been with the Coulbourne office of State Farm for over fifteen years. I have been impressed with their customer service on a consistent and regular basis. I appreciate how they check in with me annually to go over my coverage to make sure it is right (even lowering the charges when they can) and their service when I have had accidents. And their coverage was more competitive than the company I had been with formerly! As a practitioner who bills insurance, I have always been impressed with how State Farm takes care of their customers. They pay promptly and fully and their service is exemplary as well. They are by far the company I most prefer to work with when my clients have had an accident. State Farm has an integrity that shows up on both sides of the coin: this office is filled with warm and helpful folks. Their parent company follows through and makes sure people get taken care of under duress and does it competitively. I'm very happy to offer this review."

Rissa Eaton

January 17, 2023

5  out of  5 rating by Rissa Eaton
"We have been with Michael Coulbourne's office for many years and have always been pleased with the amazing staff he has and the support we get from them all. I would recommend them to anyone!"

Charlye Kouba

January 14, 2023

5  out of  5 rating by Charlye Kouba
"I called to get my new car on insurance but retain my older car on comprehension and the person I spoke with was wonderful even though it took so long on the phone she stayed with me and I even had to put her on hold for a while. It was excellent service and greatly appreciated."

Joe Connolly

November 2, 2022

1  out of  5 rating by Joe Connolly
"Nothing special. Just a typical clerical data entry (type info into a computer and hit send) ie: a call center location."

Tom Burton

April 20, 2022

5  out of  5 rating by Tom Burton
"Michael Coulbourne and his team are the best insurance office I’ve ever worked with. They’re very friendly and knowledgeable, and they truly care about their clients. I was rear-ended in an auto accident several years ago and the advice and support I received from Michael’s office at that time was invaluable."

Briauna Bobb

April 18, 2022

5  out of  5 rating by Briauna Bobb
"Love this agency! Been with them for years and years. Very helpful and friendly. If you are in need of a new insurance agency, I highly recommended checking them out! I honestly love everyone there. They are all great and easy to talk to."

Sean McGarry

April 11, 2022

5  out of  5 rating by Sean McGarry
"Michael's office has both my business, and personal lines of insurance. Fantastic service!"

Courtney Barnum

April 8, 2022

5  out of  5 rating by Courtney Barnum
"I have been a using this office and agent for years. Everyone is so friendly and knows me by name. They give me great rates and fill all of my insurance needs. I recommend them to everyone and would not ever go anywhere else!!"

Martha Johnson

April 8, 2022

5  out of  5 rating by Martha Johnson
"Molly helped us solve an insurance problem that had previously seemed unsolvable, and at a price we could afford. Old-fashioned customer service. Highly recommended!"

Erin Bonner

October 6, 2021

5  out of  5 rating by Erin Bonner
"Erica M at State Farm provided quotes to two of my clients. In one instance she was able to potentially save my client over $1,000 per year on her homeowner's coverage and the other would have been much better coverage for nearly the same price the client was paying on all of her policies. Erica really did the research to learn about both situations, asked good questions and was extremely pleasant and informed. I highly recommend this agency and especially Erica."

Alyssa Williamson

September 22, 2021

5  out of  5 rating by Alyssa Williamson
"Michael Coulbourne's office has taken care of my insurance for the last few years. When I moved from CA to OR, I needed a local agent and I've been with them 4 years now. The reason I've stayed is because of the team as well as the reliability of State Farm to take care of me when I have claims. His team is responsive, I can reach out by text, email or phone and get a very quick response. They proactively reach out to me and have helped me save on insurance while still getting the proper coverage. I definitely recommend them!"

Veronica Hennessey

September 22, 2021

5  out of  5 rating by Veronica Hennessey
"Erica is great! Michael is awesome! They really take care of their clients!"

Marty Nyikos

June 17, 2021

5  out of  5 rating by Marty Nyikos
"What can I say about Anthony? I called in freaking out about renter's insurance and needing it for the first time. He calmly and jovially took me through the process and got me my insurance for less than what his own website quoted me for! He is AMAZING you guys. So nice and friendly. I'd recommend him to whoever asks."

Julianne Harris

November 11, 2020

5  out of  5 rating by Julianne Harris
"I have had my insurance with the Michael Colburn agency with Molly Renne for several years. Recently they did a rate requote for me and came back with a $30 monthly savings... YEAH 😊"

Jack Smith

October 6, 2020

1  out of  5 rating by Jack Smith
"Sent them notice of sale of a vehicle and have not heard a thing from them in a week! Not good customer relations."

Sandra Okeefe

August 31, 2020

5  out of  5 rating by Sandra Okeefe
"These folks have always been very helpful for all of my insurance needs!"

Kim Arscott

August 26, 2020

5  out of  5 rating by Kim Arscott
"As a new client with State Farm, Erica has taken great care of me. She promptly answered all my questions and helped me get the best affordable insurance that fits my needs."

Casey Fletcher Raska

August 26, 2020

5  out of  5 rating by Casey Fletcher Raska
"If you’re in need of insurance, start here. Staff are friendly, knowledgeable and deliver excellent client service."

Alicia Allen

August 11, 2020

5  out of  5 rating by Alicia Allen
"Awesome customer service!"

Lauren Hatmaker

August 5, 2020

5  out of  5 rating by Lauren Hatmaker
"With the Coulbourne agency, I feel like I have a secret weapon on my side. I can be confident and secure that my home, vehicles, and business are protected because this group of professionals makes sure I have what I need. When we lost one of our giant maple trees, suddenly, they guided me through the process to repairing our home's damage and they called to check on me throughout the process. They don't just say they care, they show it with their actions. That's quality and that's a secret weapon you need in your lives too."